SHIPPING

How much does shipping cost?

Shipping is FREE for all orders of recliners and accessories from Stressless® Seating at Fairhaven Furniture to destinations within the continental 48 states.

As far as the love seats and couches and sectionals and home theatre seating, this is going to be covered in the next development phase of our web-site. Until then, please contact us by phone at 1-877-713-7259 so that we can best address your interests and explain the process and the choices.

How long does it take to get a stressless recliner?

We work hard to get you your furniture as quickly as possible. Your estimated time of arrival is determined by stock availability, shipping destination and delivery service schedules.

For each available model, one or more of the most popular fabric and leather selections are stocked at our factory in New Jersey. Items on this Stressless® stock list are available for delivery in 2-3 weeks. We estimate that 75-80% of our customers choose items from this list.

If you choose a leather grade and color that isn’t on the stock list, your recliner will be custom built for you at the Ekornes® factory in Norway, and then shipped by sea. Delivery times from Norway to the U.S. range between 12 and 14 weeks +/- 2 weeks.

To determine which recliners are available for quick ship, look at Step 2 of the checkout process for a chair, where you select the leather / fabric. Some are available for quick ship and some are not.

Where do you ship?

Almost anywhere. We offer free shipping only to destinations within the continental 48 states. For special requests or for more information, please contact us by email or by calling 1-877-713-7259.

Note: We cannot ship to P.O. boxes. When we deliver your shipment, someone authorized by you must be present at your home or office to inspect and accept the shipment.

Why can't I ship my order to a location other than my billing address?

Orders made through our website ordinarily cannot be shipped to locations other than your billing address. We have established this policy for your security and ours, as a means of preventing credit card fraud.

However, we understand that many customers do wish to ship a recliner to a friend or family member, or to a different home and we want your wishes to come true, of course, so if the shipping address is not, in fact, the same as your billing address you may complete your order on-line, and we will contact you after we enter the order in our system to explain any additional steps that may be necessary.

Will the delivery company set up the furniture?

Chairs are shipped fully assembled in a box. Accessories such as the Swing Table require additional assembly and are shipped including clear and simple instructions. For free shipment, our furniture is delivered “curbside,” which means that the driver will unload the shipment at the end of your driveway or the entryway of your apartment building. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so.

The driver is not responsible bringing a box into your home, for unpacking, assembling or placing Stressless® items, or for clearing away boxes or pallets. If you require these services, you will need our indoor delivery service or white glove service explained below.

What is “indoor delivery” and "white glove service"?

With our indoor delivery service, the furniture you ordered is carried into you home by the driver. The weight of chairs vary based on size and model, but average 60 pounds. If you think this would difficult for you to move into your home, we recommend this service. The cost is $50, and can be selected during the checkout process.

Some customers, need additional service. For white glove delivery, items are delivered into your business or residence, assembled (if necessary) and all packaging is removed. We recommend this to those who are not able to unpack their purchases.

For white glove service, we charge 10% of your order cost. This helps us cover the difference in cost to us between the cost of conventional delivery (which we cover) and the additional service. To request this service, please complete your order normally, and include a comment requesting white glove delivery. You are also welcome to contact us directly to discuss or request this service.

What if the furniture arrives damaged or is not what I ordered?

We urge you to carefully inspect your order before signing for delivery, while the driver is still there. If you decide to open the packages for a more complete inspection, it could prove to be to your advantage to exercise some care in opening the packages so that they could be used to ship things back safely in. Verify that the order is complete, and document any shortages or damage on the freight bill. If in doubt, write “pending inspection” next to your signature. Note on the delivery slip he presents to you, any rips in the packaging or other signs of possible damage. Shipments that are obviously damaged should be refused.

Please note that signing your name without any written comments is the equivalent of stating that your delivery arrived in perfect condition—and the carrier could reasonably elect not to honor a damage claim submitted by you later. Call Stressless® Seating at Fairhaven Furniture immediately (1-877-713-7259) if your order arrives damaged or there is a manufacturing defect or if the order is in any way incorrect. Hang on to the packaging, too—you may need it to ship the bad piece back, or it may need to be inspected by a claims investigator.

If your order appears to have been damaged in transit, contact us immediately so we can file the necessary claims and get a replacement sent to you. If the problem appears to be a manufacturing defect or if what you received is not what you ordered, contact us immediately. Please do NOT take it upon yourself to ship items back to us without contacting us first. You must notify us of your intent to return an item so we may authorize the return. Unauthorized returns will not be accepted.

Are your shipments insured against damage?

Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and contact us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, “Damaged Upon Arrival” next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.